1st priority for new United-Continental combo: Keep customers, workers happy
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1st priority for new United-Continental combo: Keep customers, workers happy1st priority for new United-Continental combo: Keep customers, workers happyPulling off a $3 billion merger agreement to create the world's #x largest airline is one thing. Pleasing passengers and employees is something else.Decorative fruitsUnited and Continental airlines unveiled their deal to the world Monday, as well as a new look for their aircraft that borrows something old and something blue: United's name, Continental's logo.Sign up for home delivery and save up to 28% >>Over the next few months,Flexible Tub, the merger integration team, led by Continental CEO Jeff Smisek and United CEO Glenn Tilton, will hammer out a host of details that will determine, #x in part, whether a bigger airline can be better.Decorative fruitsAmong the issues the team will tackle is whether the new carrier, to be based in Chicago, will outfit its jets with United's roomier Economy Plus seating or whether they will adhere to Continental's two-cabin model.Another major difference between the carriers: Continental doesn't direct its customers' queries to overseas call centers, which are widely used by United.The two carriers, which are close alliance partners, have been working together since 2008 to share some operations and bring service levels in sync. United introduced free upgrades for elite passengers, a longtime Continental perk. Continental is dropping economy-cabin meals on most of its shorter flights, something United hasn't offered in years.Ultimate responsibility falls to Smisek, 55, who will become chief executive of the new airline once the transaction is approved by shareholders and government regulators, a process the merging companies expect to occur by year-end.Decorative fruits"It's too early to know whether Continental (will) #x run the joint effort the way they've run their own shop," said airline blogger Gary Leff. "If they do, it will be a boon to customers."相关的主题文章：
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